1111pet Privacy Policy: How We Handle Your Information
At 1111pet, your account data, payment activity and browsing behaviour are collected only to keep your account running and your transactions secure. This policy tells you exactly what we collect, why we collect it, and what choices you have — including any actions that depend on your local law and eligible regions.
Account data kept secure
Nagad and Rocket transaction records handled with care
Your choices clearly explained
Contact path always open
POLICY DETAILS
What We Collect and Why We Use It
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you use to fund your account, whether that is Nagad, Rocket or another supported route. We also collect transaction records linked to each deposit and withdrawal you make, so your account history stays accurate and traceable for both you and us. Beyond account data, our systems log technical signals: device type, browser session, IP address and the pages you navigate inside the site. This helps us detect unusual access patterns and keep your session stable across mobile and desktop. We do not sell your personal data to third parties for their own marketing purposes. Where we share data at all — for example, with payment processors handling your Nagad or Rocket transfer — it is limited to what is strictly needed to complete that transaction. Any sharing with external parties is governed by data-handling agreements, and those parties are not permitted to use your information beyond the service they provide to us. Data retention periods vary depending on the type of record. Account records and transaction logs are held for as long as required by applicable rules in eligible regions. You can request a summary of what we hold at any time through the contact paths listed in the support section below.
Nagad transaction records
Rocket payment logs
Account registration data
Device and session signals
Retention per eligible region rules
POLICY SCOPE
Where This Policy Applies and What It Covers
Not every interaction you have online falls under this policy. Here is a clear breakdown of what sits inside and outside its coverage, so you know exactly where your data rights apply when using your 1111pet account.
Account Access
Any personal data you submit when creating or updating your account — including login credentials and contact details — is covered by this policy. We control how that data is stored, used and accessed internally, and you can request corrections at any time.
Transactions and Payment Records
Deposits and withdrawals made through Nagad, Rocket or other supported routes generate records that are covered here. We retain them to match your account history. The payment processor handling the transfer also operates under its own privacy terms, which sit outside our control.
Site Content and Game Activity
Browsing data collected while you navigate the lobby — including which game categories you open and how long a session runs — falls within scope. We use this to keep the site working correctly for your device, not to build marketing profiles on individual game choices.
Third-Party Services
Links leaving 1111pet, third-party payment apps you open independently, or external platforms are not covered by this policy. Once you leave our site or hand off to a payment provider's own interface, their terms and privacy rules apply instead of ours.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
This policy is not just a statement we publish — it comes with real actions you can take. If you want to see what data we hold on your account, you can make a formal request through our support channel, and we will respond with a summary of the records linked to your account details. If any of that information is wrong — a contact number, an email address, or a name spelling — you can ask us to correct it, and we will update the record once we have confirmed your identity. If you have a specific concern about how your Nagad or Rocket transaction data is being used, raise it directly with our support team using the contact path listed on this page. For questions that cannot be resolved through standard support, you have the option to escalate through whichever mechanism applies in your eligible region under local law. We do not make that process difficult — our intention is to answer data questions clearly and without unnecessary delay. Start by checking the support section below for the fastest route to the right contact.
Review Your Records
Submit a data access request via our support channel. Include the email address on your account and the type of records you want to review. We will provide a summary of what we hold linked to that account.
Correct Account Details
If your name, contact number or email is recorded incorrectly, contact support with the correct information and your account reference. Corrections are applied after we confirm your identity matches the account.
Raise a Data Question
For any concern about how your payment data — including Nagad or Rocket transaction records — is being used, contact us directly. We will explain what we hold, why we hold it and how long it is retained.
Request Further Support
If a data matter cannot be resolved through our standard support route, you may have additional rights under your local law. What is available depends on your eligible region. Check the applicable rules where you are located.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy, need to make a data request, or want to flag a concern about your account records, use one of the contact routes below. We do not invent response timelines here — check the published support page on the site for any stated handling windows.
Live Chat Support
Open the live chat widget from any page on the site. Describe your data or privacy question and include your account email. The support team will route it to the right handler.
Email Contact
Send a written data request or policy question to the email address published on our Contact page. Include your account reference number so we can locate your records without delay.
Account Help Centre
The Help Centre linked from your signed-in account area covers common data and privacy questions. Check there first — many requests about transaction records and account details can be resolved without opening a separate support ticket.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security at 1111pet
We apply access controls to limit who inside our organisation can view your account data. Payment records tied to Nagad and Rocket transactions are handled by staff and systems that are authorised specifically for that purpose — not broadly accessible across the team.
Cookies and Session Tracking
We use cookies to keep your session active, remember your device type and measure how pages are used. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the site function on your device.
Account Security Measures
Your account is protected by login credentials you set. We recommend using a unique password not shared with other services. If you notice unrecognised access, use the account security option in your signed-in area to flag it immediately.
Data Retention and Deletion
We keep account and transaction records for as long as required by the rules that apply in your eligible region. When records are no longer needed for those purposes, they are removed from active storage. Retention periods vary by record type.
Policy Updates
When this policy changes in a way that affects how we use your data, we will post the updated version on this page. Continuing to use your account after a posted update means you have seen the revised terms. Check this page periodically to stay current.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
Real questions about your data, your account records and your rights under this policy — answered plainly.
What personal data does 1111pet collect when I open an account?
We collect the details you enter during registration — name, contact information and your chosen payment method. Once your account is active, we also log transaction records for deposits and withdrawals made through Nagad, Rocket or other supported routes, and technical session data like device type and IP address.
Does 1111pet share my data with third parties?
We share data only where necessary to complete a service — for example, passing transaction details to the payment processor handling your Nagad or Rocket transfer. We do not sell personal data for marketing. Any third party receiving your data is bound by a data-handling agreement restricting use to the specific service they provide.
How can I see what data you hold on my account?
Submit a data access request through live chat or the email address on our Contact page. Include your account email and the type of records you want to review. We will provide a summary of the data linked to your account after confirming your identity.
Can I ask you to correct wrong information in my account?
Yes. If your name, email or contact number is recorded incorrectly, contact our support team with the correct details and your account reference. We update the record once we have verified that the request matches the account holder.
How long do you keep my transaction records?
Retention periods depend on the type of record and the rules that apply in your eligible region under local law. Account and payment records are kept for as long as those rules require, then removed from active storage. If you want to know the period for a specific record type, ask through our support channel.
Does this policy cover the Nagad or Rocket app itself?
No. This policy covers data we collect and process on the 1111pet site. Once a payment hands off to the Nagad or Rocket app or interface, their own privacy terms apply. We recommend reviewing those terms directly with the relevant wallet provider.
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